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VCE
What is the objective of the IT4IT Reference Architecture at Level 1?
A. To serve as a framework for building content views of the IT4IT Reference Architecture
B. To document the value streams in a vendor-specific representation
C. To provide a holistic model introducing the core terms and concepts
D. To communicate the Service Backbone concept
Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?
A. The percentage reduction in the network required for new or changed services
B. Self-Service: Increased success rate for user self-fix
C. Satisfied customers per service/application
D. Arrival and departure rate of service requests
What concept does the Reference Architecture Level 2 introduce that is not included in Level 1?
A. Data flow between functional components
B. The concept of Essential Attributes of data objects
C. The concept of an event bus for the IT service backbone
D. A formal notation