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VCE
A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?
A. The agent uses a customized next best offer widget powered by the interaction studio connector
B. Leverage service cloud to inform IS in real-time
C. Use machine learning to serve product/ content recommendations in email sent by your ESP
D. Manually sync data from Interaction studio to service cloud
What two features of interaction studio can be used in an open-time email campaign?
A. Promotion
B. Attribute
C. Survey
D. Recipe
What are two types that real time interaction management helps marketers to personalize the customer
A. Data Aggregation
B. Data Storage
C. Next best Action
D. Orchestration