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VCE
After installing new software, a customer reports an operating system failure that results in random blue screens.
What is the first option you should recommend for this customer?
A. Restore the operating system from the operating system CD/DVD.
B. Replace the hard drive.
C. Use Microsoft System Restore to return to a previous known working state.
D. Repair the operating system using the operating system CD/DVD.
What should be the first step in troubleshooting a component that is not recognized by the system?
A. Exchange the component with a "known good" component.
B. Reseat the component.
C. Reinstall all drivers related to this component.
D. Remove the component from the system.
A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail.
What is the first step you should take to identify the root cause?
A. Upgrade the power supply to one with greater capacity.
B. Replace the system board and the power supply.
C. Recommend a power audit of the facility.
D. Replace the complete desktop.