Which HP product for post-warranty support is available to HP customers?

A. Help Pack Services

B. Care Pack Services

C. Assistant Services

D. Service Pack Option

HP Disk Sanitizei (Shredder) is part of which HP security suite?

A. SecurityTools

B. ProtectTools

C. DefenclTools

D. SafeGuarclTools

Which HP application enables you to convert landscape display to portrait display?

A. QuickLook

B. Quick Launch

C. Quick View

D. QuickWeb

You are working on a computer that does not detect any USB devices. You suspect that USB support is not enabled. Where do you verify this setting?

A. hardware profiles

B. on the USB device

C. BIOS setup utility

D. add/remove hardware option

A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?

A. Replace the battery under warranty.

B. Verify that the docking station AC adapter has the correct wattage.

C. Replace the notebook system board.

D. Check the battery with the Battery Health Check Utility.

Identify two BIOS security features introduced with the HP BIOS based on Unified Extensible Firmware Interface (UEFI). (Select two.)

A. system recovery

B. BIOS user accounts

C. boot device options

D. SpareKey

E. DriveLock

Which statement about SATA II is correct?

A. SATA II supports native command queuing (NCQ).

B. SATA II is more power-efficient than SATA I devices.

C. SATA II cables can be folded safely.

D. SATA II can daisy chain up to six drives.

A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot and requires several new parts. The user has a standard warranty. How does this condition affect the warranty?

A. The warranty is voided by this condition.

B. The warranty covers accidental damage cases.

C. The warranty is unaffected if the customer decides to purchase accidental damage protection.

D. Contamination issues void the warranty of mice and keyboards only.

After a customer has replaced a hard drive, how can they restore the PC or notebook to the factory-default configuration?

A. by restoring the settings from the preinstalled operating system on the new hard drive

B. by purchasing a new operating system from Microsoft

C. by using the recovery media created during the installation process

D. by using the recover operating system option within the BIOS

Which tool is used to update desktops and notebooks proactively with select HP software and drivers?

A. HP SoftPaq Download

B. HP Update Manager for Vista

C. HP Client Management Software Updates

D. HP Software Update