Salesforce Certified Field Service Consultant: FIELD-SERVICE-CONSULTANT

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.

Which configuration should a Consultant recommend for the Scheduling Policy?

A. Match Fields

B. Preferred Resources

C. Match Boolean

D. Required Resources.

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

A. Barcode

B. Formula

C. Text

D. Number

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.

B. Create an Approval Process from the Service Appointment for the customer's Authorization.

C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.

D. Create a custom text field to capture the customer's signature on Salesforce mobile app.