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Fundamentals of Applying IBM SmartCloud Control Desk V1: C9560-659

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Fundamentals of Applying IBM SmartCloud Control Desk V1: C9560-659

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  • Vendor: IBM
  • Exam Code: C9560-659
  • Exam Name: Fundamentals of Applying IBM SmartCloud Control Desk V1
  • Certifications: Certification is Cloud & Smarter Infrastructure
  • Total Questions: 103 Q&As
  • Updated on: Dec 15, 2024
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Free C9560-659 Exam Questions in PDF Format

Related Certification is Cloud & Smarter Infrastructure Exams

C9560-659 Online Practice Questions and Answers

Questions 1

What are three different ticket types available in IBM SmartCloud Control Desk? (Choose three.)

A. Change

B. Incident

C. Solution

D. Problem

E. Service Request

F. Configuration Item

Show Answer

Questions 2

What is the difference between an Actual Configuration Item and a Configuration Item (CI)?

A. There maybe an active Change created against the CI.

B. There must be an active Change created against the CI.

C. There may be an active Change created against the Actual CI.

D. There must be an active Change created against the Actual CI.

Show Answer

Questions 3

A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

A. On the Specification tab there is a Show Offering dialog box

B. On the Service Request header the Source field says Standard Offering

C. On the Activities tab the check box for is checked for- Is standard offering?

D. On the Service Request the fields Catalog Request ID and Source are populated

Show Answer More Questions

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