Which ticket type must be used to investigate the underlying cause of a set of issues?

A. Incident

B. Solution

C. Problem

D. Process Request

Which records are updated as a result of the reconciliation process?

A. Linked assets

B. Configuration items

C. Actual configuration items

D. No records are updated by the reconciliation process

What is the purpose of the Update Promotion action?

A. To update attributes of the configuration item (CI) based on the information from the Actual CI

B. To update attributes of the Actual CI based on the information from the CI

C. To update attributes of the CI based on the information from the Change Management process

D. To update attributes of the Actual CI based on the information from the Change Management process

Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk?

A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.

B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.

C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.

D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

Where can a system administrator find the applications to set up organizations and sites?

A. Configuration module

B. Administration module

C. System Configuration module

D. Platform Configuration module

What are three valid outcomes of the IT Asset Management process? (Choose three.)

A. Controlling the changes to the asset

B. Eliminating exposure to risks relating to IT assets

C. Governing assets to drive the right trade-offs in investments and usage of assets

D. Providing accurate and timely information about technology assets and their configuration

E. Providing assets in an accurate and timely manner to supply, movement, or other requests

F. Managing IT assets in compliance with legal, industry, and corporate standards and requirements

Which statement is true regarding the IBM SmartCloud Control Desk (SCCD) administrative workstation?

A. The administrative workstation must be on a Windows platform.

B. The administrative workstation is an optional SCCD component.

C. SCCD EAR files must be generated on the administrative workstation.

D. The middleware installation program only works on the administrative workstation.

An object structure can be consumed by which two capabilities? (Choose two.)

A. Pole

B. Action

C. Report

D. Workflow

E. Migration

Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?

A. Incident

B. Report an Issue

C. Service Request

D. Self Service Center

Which application is used in IBM SmartCloud Control Desk to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?

A. Actions

B. Automation Scripts

C. Activities and Tasks

D. Service Level Agreements