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6209 6211 - Avaya Aura Contact Center Multimedia Implementation: 6211
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- Vendor: Avaya
- Exam Code: 6211
- Exam Name: 6209 6211 - Avaya Aura Contact Center Multimedia Implementation
- Certifications: Avaya Certifications
- Total Questions: 60 Q&As
- Updated on: Dec 19, 2024
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Questions 1
Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
A. Avaya Aura® Media Server (AAMS)
B. Contact Center Manager Server (CCMS)
C. SIP
D. Communication Control Toolkit (CCT)
Questions 2
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
A. IM_
B. EM_
C. OB_
D. VM_
Questions 3
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
A. Configuration Reports
B. Call-by-Call Reports
C. Multimedia Reports
D. Agent Performance Reports
E. Outbound Reports
F. Contact Summary Reports
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