Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

A. Avaya IQ

B. Avaya Aura® Experience Portal

C. Avaya Proactive Outreach Manager

D. Contact Center Manager Administration

Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?

A. API Server

B. Agent Desktop

C. SIP Connector

D. Avaya Aura® Media Server

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the

Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact

Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

A. Customized Web pages, displays to the customer.

B. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.

C. Customized Web pages, with customized look and feel, and business logic must be created by the customer.

D. The External Web server determines the skillset and priority assigned to the contact.

Which Orchestration Designer intrinsic is used for Multimedia contacts?

A. CONTACT TYPE

B. QUIT

C. LOG

D. WAIT

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

A. http:///agentdesktop where is the server name or IP Address of the Contact Center Manager Server (CCMS)

B. http:///agentdesktop where is the server name or IP Address of the Avaya Aura® Application Enablement Server

C. http:///agentdesktop where is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

D. https://support.avaya.com web site

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

A. Getting workitem status

B. Transferring the call

C. Accessing the address book

D. Copy the calling number from the workitem

When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)

A. ContactFlow

B. Primary

C. Secondary

D. MultimediaFlow

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

A. Call setup

B. Dialing

C. Active

D. Alerting

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

A. Contact Center Multimedia (CCMM)

B. License Manager

C. Contact Center Manager Administration (CCMA)

D. Contact Center Manager Server (CCMS)

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad

option access?

A. Configuration

B. Access and Partition Management

C. Contact Center Management

D. Multimedia