A company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.

Which three standard Salesforce objects should be used in this experience?

Choose 3 answers

A. Property

B. Lead

C. Contact

D. Opportunity

E. Address

Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object.

How can an architect achieve this requirement?

A. Permission Set.

B. Object Permissions.

C. Custom Lightning Component.

D. Field-level security

A UX Designer has created a new form for a call center that takes special delivery information from its customers.

The designer wants to ensure the call center staff finds the form easy and intuitive to use.

Which kind of testing should be conducted to validate this?

A. Usability Testing

B. Surver

C. Focus Groups

D. Qualitative

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases hour, accessing them via queues, calls, or livechat. Which console navigation feature would NOT be relevant to the designer recommendation?

A. More than one detail item can be open at a time.

B. Multiple subtabs can be beneath a single parent record.

C. A split list of records and individual record detail can see on the same screen.

D. Service representatives with lower resolution monitors will have a better user experience.

Cloud kicks wants to hire a deal closer.

Which three activities would someone in this role do each day?

Choose 3 answers

A. Update existing prospect and customer records.

B. Log activities such as calls, emails, and notes.

C. Review and work through their list of leads or opportunities.

D. Create cases from issues.

E. Customize and administer Salesforce.

Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.

Which three solutions should CK's designers use to deliver applications with a consistent Lightning Experience Look and feel? Choose 3 answers

A. Local Development Server

B. iOS Static Library

C. Lightning Stylesheets for Visualforce

D. Standard Design Tokens

E. Heroku

Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.

Which standard component's design should be used given CK's constraints?

A. Table

B. Tree Grid

C. Tiles

D. Interactive Cards

The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones. In which two ways should their experience be improved? Choose 2 answers

A. Request users to create and share their list views.

B. Share list views to Public Groups and only add relevant users.

C. Remove irrelevant public list views.

D. Recommend using related lists instead of list views.

Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement. In which three Ways Could CK's customers engage? Choose 3 answers

A. Endorsement of skills and expertise

B. Customize page layouts

C. Choose personalized branding

D. Join affinity groups

E. Recognize peers with badges

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.

Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A. Storyboards

B. Wireframes

C. User Personas

D. User Journeys