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Service Desk Analyst Qualification: SD0-101
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- Vendor: SDI
- Exam Code: SD0-101
- Exam Name: Service Desk Analyst Qualification
- Certifications: SDI-Certifications
- Total Questions: 164 Q&As
- Updated on: Dec 18, 2024
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Free SD0-101 Exam Questions in PDF Format
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SD0-101 Online Practice Questions and Answers
Questions 1
Which of these options is a characteristic of a successfully performing team?
A. Attendance at team social events is mandatory.
B. The team leader closely manages everyone equally
C. A team member will do anything to be the best
D. Everyone actively listens to each other
Questions 2
What might your Service Desk do to build a good a relationship with its users?
A. Produce detailed SLA reports
B. Regularly hit 99.6% system availability
C. Deliver consistent service levels
D. Maintain a formal distance from users
Questions 3
Formal communication includes which of these options?
A. Theusers title and family name plus social discussion
B. Theusers first name, no titles plus social discussion
C. Theusers title and no social discussion
D. The users first name, social discussion and business terminology
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