Salesforce Loyalty Management Accredited Professional: SALESFORCE-LOYALTY-MANAGEMENT

Correct Answer: B

To restore expired points for a member in a Loyalty program with a fixed model expiration for non-qualifying points and set them to expire in the next two months, the Member Services Agent should:

Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date (B):This action allows for the direct adjustment of the member's points balance, including

the ability to specify a new expiration date for the credited points. It's a straightforward and effective way to restore expired points and set a new expiration date, aligning with the member's request. Deleting the transaction journal that expired

the points (option A), editing the 'Credit' ledgers (option C), or editing the Loyalty Member Currency record (option D) are not standard practices for restoring expired points and setting a new expiration date in Salesforce Loyalty Management.

Salesforce documentation on Loyalty Management would detail the process for adjusting points, including how to handle requests for restoring expired points and setting new expiration dates, ensuring member satisfaction and program

integrity.

Correct Answer: BCE

For Northern Trail Outfitters' Loyalty Program offering, the Administrator should configure: B:One qualifying currency to track points that can be redeemed for products.

C:A tier system based on cumulative spending to gamify and reward top spenders with exclusive benefits.

E:Promotions to create special offers or rewards that can enhance the Loyalty Program's appeal and engagement.

Reference: Salesforce Loyalty Management documentation outlines how to set up currencies, tiers, and promotions to structure a comprehensive Loyalty Program tailored to specific business goals.

Correct Answer: BD

When implementing a new Loyalty Program while retaining the design and functionalities of an existing Loyalty Member Portal built with the Loyalty Experience Cloud template, Universal Containers should consider:

Option B:Utilizing existing Experience Cloud components to ensure consistency in design and functionality. This approach leverages the reusable nature of Experience Cloud components, allowing for efficient replication of the portal's look

and feel without the need for extensive redevelopment. Option D:Creating a new Loyalty Member Portal specifically for the new Loyalty Program. This ensures that the new program has a dedicated portal tailored to its unique requirements

while maintaining the desired design and functionalities. This approach allows for customization and scalability, accommodating any program- specific features or requirements.

Reference: Salesforce Experience Cloud documentation emphasizes the reusability of components and the flexibility in creating multiple portals for different purposes, including Loyalty Programs.