Which configuration informs a user by email when an assignment is added to the user's worklist?

A. Configure the case type to send assignment notifications to assigned users.

B. Add a Send Email step to the process after the assignment to notify the assigned user.

C. Configure a service level to send a notification to the assigned user.

D. Add a Send Notification step to the process after the assignment to notify the assigned user.

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.

Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

A. Configure a time period for the request date as a weighted condition.

B. Configure the apartment address as a weighted condition.

C. Configure the apartment address as a basic condition.

D. Configure the request type as a weighted condition.

E. Configure the tenant name as a basic condition.

You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number. Which validation approach restricts entries for the asset ID field to the required format?

A. Validate rule

B. Min/Max characters

C. Text data type

D. Edit Validate rule

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residence. Which routing approach supports this requirement?

A. Route the assignment to the correct work queue by using an authority matrix.

B. Route the assignment to the correct work queue by using a reporting structure.

C. Route the assignment to the correct work queue based on business logic.

D. Route the assignment to a specific underwriter based on business logic.

You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.

How do you configure a case type to achieve the required behavior?

A. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved and after 48 hours have elapsed.

B. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

C. Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

D. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.

Which issue do you address by simulating a data source?

A. You need to test a save plan for a savable data page that updates the cost of coverage options for insurance policies.

B. In production, the customer database needs to be taken off-line overnight for scheduled maintenance.

C. The product database moves to a new data source accessible by a web service that is not yet configured.

D. During staging, you need to access realistic customer data without exposing personally-identifying information to testers.

In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

A. The process

B. The stage

C. The case type

D. The step

A government application provides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on ail field placeholder value components to help visually impaired users. Which configuration applies the font styling requirement on the field placeholder values in the application?

A. Update the existing Default theme text entry

B. Run a case type that uses the component and change the font on the view

C. Add a new theme text entry to the application theme

D. Upload a new application theme

How do you enable field-level auditing for properties?

A. Add an auditing optional action to the case workflow.

B. Enable the auditing feature on the property rule forms.

C. Add a field validation to the case workflow.

D. Enable field-level auditing for the case type.

User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?

A. Update User A to the same role as User B.

B. Add the My Cases page to the User A profile.

C. Update the User A account to access the same portal as User B.

D. Add the My Cases page to the User A role.