Pega Certified Business Architect (PCBA) 84V1: PEGAPCBA84V1

DRAG DROP

Select each description on the left and drag it to the correct field type on the right.

Select and Place:

In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.

Both the vendor and customer should be notified at each milestone.

To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

A. Set the goal to be the required response time based on policy and send notifications to both parties.

B. Set the deadline to be the required response time based on policy and send notifications to both parties.

C. Set the deadline to be the desired response time based on policy and sends notifications to both parties.

D. Set the goal to be the desired response time based on policy and send notifications to both parties.

You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email. How do you configure the case to achieve this behavior?

A. Enable email notifications on the case type.

B. Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.

C. Add a Send Email step to the case life cycle after the Approval step.

D. Configure a Collect Information step with read-only information, and then route the step to the customer.