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Certified Pega Business Architect (CPBA) 74V1: PEGACPBA74V1
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- Vendor: Pegasystems
- Exam Code: PEGACPBA74V1
- Exam Name: Certified Pega Business Architect (CPBA) 74V1
- Certifications: CPBA
- Total Questions: 50 Q&As
- Updated on: Nov 14, 2024
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Free PEGACPBA74V1 Exam Questions in PDF Format
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PEGACPBA74V1 Online Practice Questions and Answers
Questions 1
In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket.
Where do you configure the service level to meet this requirement?
A. The stage
B. The step
C. The case type
D. The process
Questions 2
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
A. When Verify solution step starts
B. When the Process ticket step starts
C. When the Process ticket step completes
D. When the Triage stage completes
Questions 3
A Customer applies for a credit card. In order (or the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?
A. Make credit card request a child case of credit check.
B. Make credit check a child case of credit card request.
C. Make both loan request and credit check top cases.
D. Make credit check a spin-off case of credit card request.
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