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ITIL 2011 Foundation: PC0-001
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- Vendor: Peoplecert
- Exam Code: PC0-001
- Exam Name: ITIL 2011 Foundation
- Certifications: Peoplecert Certification
- Total Questions: 131 Q&As
- Updated on: Dec 15, 2024
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Free PC0-001 Exam Questions in PDF Format
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PC0-001 Online Practice Questions and Answers
Questions 1
Which of the following is an objective of business relationship management?
A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist
Questions 2
Hierarchic escalation is BEST described as?
A. Notifying more senior levels of management about an incident
B. Passing an incident to people with a greater level of technical skill
C. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
D. Failing to meet the incident resolution times specified in a service level agreement
Questions 3
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
A. The IT director
B. The process owner
C. The service owner
D. The customer
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