BCS Practitioner Certificate in Modelling Business Processes 2018: MBP18

The following is an activity diagram of a trail company's rules determining ticket type.

Twoelementsof the business rule shown are:

All travel before 10am is at Full Fare and only Standard Ticket are issued.

Off Peak tickets are issued for travel after 10am.

What is another element of this rule?

A. Rail card holders are always entitled to a Discounted off Peak fare.

B. During off Peak period, Railcard holders are entitled to a Discounted Standard fare.

C. During Off periods, Railcard holder are entitled to Discounted off Peak fare.

D. Railcard holders are always entitled to a Disconnected Standard fare.

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the

company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

A. Actual number of calls answered per hour and the number of calls escalated

B. Time taken to answer the phone and the average duration of a call

C. Time taken to answer the phone and the maximum number of calls per hour for the company

D. Average duration of a call and the actual number of calls answered per hour

Furlow and Hall is an interior decorating business. Specializing in high-quality handmade soft furnishings and a bestspoke design service. The business uses a small number of highly skilled craftspeople to make its products using traditional techniques.

Mrs Tieback, who sews the curtains for Furlow and Hall, is retiring later this year. Her local council has discovered that she has a workshop at her home and has informed her she is liable for business rates. This will lead to increased costs and so it is no longer economically viable for her to continue working.

Where wouldMrs Tieback be shown on an organisational model of Furlow and Hall?

A. Exhibit A

B. Exhibit B

C. Exhibit C

D. Exhibit D