DRAG DROP

You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.

You need to create and configure Incident Types based on the provided scenarios.

Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split

bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

Select and Place:

DRAG DROP

You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.

Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.

You need to review the scenarios and provide the answers.

What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between

panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

Select and Place:

You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the

Customer Asset is selected.

Solution:

1.

Create the Parent Asset and Master Asset on the work order.

2.

Use Microsoft Power Automate to populate fields when the Customer Asset contains data. Does this meet the goal?

A. Yes

B. No

Your customer asks you to create several work order reports that can be run on-demand. After a discussion about the requirements, you determine that the Report Wizard is the best option.

You need to train your customer on Report Wizard features and customization.

Which three features are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Data filters

B. Use an existing view

C. Power BI Charts

D. Grouping

E. Calculation column

F. Data insights

You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics 365, even though only

a single workstream is relevant to their work.

You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.

What should you do?

A. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system administrator security role.

B. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system customizer security role.

C. Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.

D. Ensure each model-driven app is saved with all security roles applied, and each user is only given the security role relevant for their workstream.

You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?

A. Go to the mobile offline profile, and add the entity.

B. Create a new role and assign it to the technicians.

C. Add the entity to the site map of the Field Service mobile model-driven app.

D. In the mobile offline profile, add a custom data filter to the entity.

You are implementing Microsoft Dynamics 365 Field Service.

The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset.

What should you recommend?

A. Train the field technicians to take detailed notes on the asset on the work order.

B. Create asset categories and track the changes from each work order.

C. Use the Asset Property Log history to track the changes.

D. Use the Asset Category Log history to track the changes.

You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

Solution: You create a work rule with the Type set to Excluded Resources.

Does this meet the goal?

A. Yes

B. No

Your customer asks you to create a dashboard.

The application must meet the following requirements:

Capture work orders, asset information, and customer information.

Allow actions to be taken directly from the dashboard.

Allow data filtration.

You need to determine the type of dashboard you should create in the app designer.

Which type of dashboard should you create?

A. Power BI

B. Classic

C. Single-stream interactive

D. Multi-stream interactive

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

Solution: You implement the following configuration changes:

1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

2) Assign an Hourly Markup percentage to each Resource Pay Type.

3) Assign Resource Pay Types to the applicable Pay Type.

4) Create Business Closures.

5) Create Bookable Resources with Hourly Rates.

Does this meet the goal?

A. Yes

B. No