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Help Desk Analyst (HDA): HD0-100
Want to pass your Help Desk Analyst (HDA) HD0-100 exam in the very first attempt? Try Pass2lead! It is equally effective for both starters and IT professionals.
- Vendor: HDI
- Exam Code: HD0-100
- Exam Name: Help Desk Analyst (HDA)
- Certifications: HDI World wide Certification
- Total Questions: 116 Q&As
- Updated on: Dec 16, 2024
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Free HD0-100 Exam Questions in PDF Format
Related HDI World wide Certification Exams
HD0-100 Online Practice Questions and Answers
Questions 1
Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)
A. Corporate home pages
B. Work/problem ticket request pages
C. Frequently asked questions (FAQs)
D. Knowledge databases
Questions 2
Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)
A. Corporate home pages
B. Frequently asked questions (FAQs)
C. Work/problem ticket request pages
D. Knowledge databases
Questions 3
Which two are characteristics of a team player? (Choose two.)
A. Independence
B. Conformity
C. Courtesy
D. Participation
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