HCSE-Cloud DataCenter Operations (Written): H31-523

ITIL best practices refer to the advanced ITSM methodology to understand enterprise requirements and

implement sustainable management during IT service management.

Which of the following is the IT service operation process in the ITIL best practice system?

A. Event management, incident management, problem management, request fulfillment, and access management

B. Incident management, problem management, service desk, request fulfillment, and event management

C. Incident management, service desk, request fulfillment, access management, and event management

D. Event management, incident management, change management, and access management

In the cloud data center migration scenario, which of the following statements about P2P migration are correct?

A. Use a third-party system migration tool to transfer the system and data online to the target host where the OS is not installed

B. No manual intervention is required during the migration. The tool automatically replicates changed data in real time.

C. After all data is transferred; you only need to switch the data.

D. After the transmission is complete, the source system is closed and reserved.

Which of the following statements about Oracle backup is incorrect?

A. Physical backup is the most robust data protection mode

B. Logical backup can be used as a supplement to physical backup

C. Oracle backup can be classified into physical backup and logical backup

D. Physical backup is to use the export tool to export important data (such as user tables and functions) to a file. After the data is restored, use the tool to import the data to the database again