Genesys Cloud CX Certified Professional - Consolidated: GCP-GCX

Correct Answer: A

Explanation: Admin is the level of permissions that a user requires to view the organization settings in Genesys Cloud CX. Organization settings are various options that define the behavior and appearance of your organization's account in Genesys Cloud CX. Organization settings include various features and functions, such as: Organization name Organization ID Time zone Language Currency Logo To view the organization settings in Genesys Cloud CX, a user needs to have Admin permission assigned to their role. Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. References: https://help.mypurecloud.com/articles/organization- settings-overview/ https://help.mypurecloud.com/articles/about-permissions/ https://help.mypurecloud.com/articles/admin-permission/

Correct Answer: AD

Reference: https://help.mypurecloud.com/articles/make-a-conference-call/

There are two methods to create a conference call in Genesys Cloud CX:

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Have all attendees call you. When all calls are active, click the Start Conference button.

These methods allow you to create a conference call with up to six participants (including yourself). You can also use other features during a conference call, such as mute, hold, transfer, etc.

References: https://help.mypurecloud.com/articles/create-a-conference-call/

https://help.mypurecloud.com/articles/conference-call-controls/

Correct Answer: C

Explanation: Queue Performance is a view that can help Jenny view specific information about a queue in real-time. This view shows various metrics and details related to a queue's performance and service level, such as interactions waiting,

interactions interacting, longest waiting time, average speed of answer, etc. Jenny can select a queue from the list and see its current statistics in a graphical or tabular format.

References:

https://help.mypurecloud.com/articles/queue-performance-view/

https://help.mypurecloud.com/articles/select-a-queue/