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VCE
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
A. Agent Metrics Report
B. Agent Activity Summary Report
C. Agent Login-Logout Details Report
D. Agent Quality Details Report
How can we monitor the real-time statistics for all queues?
A. Performance > Queues Activity
B. Performance > My Queues Activity
C. Performance > Queues Performance
D. Performance > Queues
Which of the following are available report file formats for export? (Choose three.)
A. .doc
B. .xls
C. .txt
D. .docx
E. .xlsx
F. .pdf