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Genesys Cloud Certified Professional - Contact Center Admin: GCP-GC-ADM

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Genesys Cloud Certified Professional - Contact Center Admin: GCP-GC-ADM

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  • Vendor: Genesys
  • Exam Code: GCP-GC-ADM
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
  • Certifications: Genesys Certification
  • Total Questions: 60 Q&As
  • Updated on:
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Free GCP-GC-ADM Exam Questions in PDF Format

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GCP-GC-ADM Online Practice Questions and Answers

Questions 1

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

A. Languages

B. Medians

C. Skills

D. Index Ratings

E. Knowledge levels

Show Answer

Questions 2

The deviation from the forecast versus the real time can be monitored in the best way through

A. Real time adherence

B. Historical adherence

C. Intraday monitoring

D. View Agent schedule

Show Answer

Questions 3

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Reports

B. Performance>Agents

C. Admin>Contact Center

D. Admin>Quality

Show Answer More Questions

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