Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

A. Use the Assets without Products report.

B. Enable andcustomize the View Asset Hierarchy action.

C. Create custom reports and reference the Parent Asset and Root Asset fields.

D. Use standard reports and reference the Parent Asset and Root Asset fields.

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minutelunch break that begins every day after 1 PM?

A. Create a recurring Service Appointment.

B. Use the Resource Availability Rule.

C. Use appropriate Resource Operating Hours.

D. Create Resource Absences every day.

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High'

Choose 2 answers

A. The Scheduling Policy Used field is blank.

B. The schedulingpolicy is producing too many candidates that qualify for each Service Appointment.

C. Most service appointments have the same priority.

D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

A. Field service mobile app

B. Salesforce mobile app

C. Work Order records cannot be updated on a mobile device

D. Salesforce Touch

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.

C. Create two Service Appointments and schedule them to the same Resource.

D. Create one Service Appointmentand schedule it to two different Resources.

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a workorder is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning componentto the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

A. Make sure the case entitlement record is being shared with the service resource.

B. Add work order milestones after the case milestones to the entitlement process.

C. Ensure the work order entitlement is related to the same process as the case entitlement.

D. Create a separate entitlement process associated to the work order object.

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

A. Use Territory-specific Operating Hours.

B. Use Customer Operating Hours.

C. Use Multiple Operating Hours with Slots for each hour.

D. Use Exact Appointments on the Work Types.

Upon arrival for the service appointment, technician report a team of people is required to resolve the issue.

How can the dispatcher ensure the required resources are assign to the issue?

A. Create a new work order and assign acrew

B. Create a new service appointment and assign to crew

C. Assign the existing service appointment to the crew

D. Assign the existing work order to crew

Universal Containers provides prompt service and has multiple servicelevels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultantrecommend implementing?

A. Automatically schedule unscheduled services to available Resources.

B. Automatically Dispatch Service Appointments using Drip Feed.

C. Automatically change the status to Dispatched of all Service Appointments.

D. Automatically run Optimization Background Job every hour.

Universal container wants to ensure the technician has the correct equipment before arriving at a job site.

Which two considerations should the consultant take into account when configuring field service lightning?

Choose 2 answers

A. Quantity and unit of measure are required when adding a required product

B. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work

C. Required product must beadded to both work order and all work order line items

D. Work type can be configured to include required products on the work order and work order line item