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ITIL Foundation (syllabus 2011): EX0-117
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EXIN EX0-117 Last Month Results
Free EX0-117 Exam Questions in PDF Format
Related EXIN ITIL Exams
EX0-117 Online Practice Questions and Answers
Questions 1
Which of the following are the MAIN objectives of incident management?
1.
To automatically detect service-affecting events
2.
To restore normal service operation as quickly as possible
3.
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
Questions 2
In which of the following should details of a workaround be documented?
A. The service level agreement (SLA)
B. The problem record
C. The availability management information system
D. The IT service plan
Questions 3
Which of the following are within the scope of service asset and configuration management?
1.
Identification of configuration items (CIs)
2.
Recording relationships between CIs
3.
Recording and control of virtual CIs
4.
Approving finance for the purchase of software to support service asset and configuration management
A. 1, 2 and 3 only
B. All of the above
C. 1, 2 and 4 only
D. 3 and 4 only
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