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ITIL foundation certificate in it service management(exin): EX0-100

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ITIL foundation certificate in it service management(exin): EX0-100

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  • Vendor: EXIN
  • Exam Code: EX0-100
  • Exam Name: ITIL foundation certificate in it service management(exin)
  • Certifications: EXIN Inc Certification
  • Total Questions: 120 Q&As
  • Updated on:
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Free EX0-100 Exam Questions in PDF Format

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EX0-100 Online Practice Questions and Answers

Questions 1

Which ITIL process is responsible for setting up the cost allocation system?

A. Financial Management for IT Services

B. Availability Management

C. Service Level Management

D. Capacity Management

Show Answer

Questions 2

A customer calls the Service Desk and reports that the system is slow. He asks whether he can be given another PC like his colleague's, which is much faster. Which term is applicable to this situation?

A. Problem

B. Request for Change

C. Incident

D. Classification

Show Answer

Questions 3

What is the first step when registering an incident?

A. determine the priority

B. assign an incident number

C. record the incident data

D. perform matching

Show Answer More Questions

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