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VCE
Identify the missing word(s) in the following sentence.
Service capabilities are leveraged primarily through the [ ? ] to deliver internal and external services.
A. Physical infrastructure
B. Processes
C. IT Goals
D. Policies
In what order would the following stages of the Information Cycle occur?
1 Transform Information 2 Create Value 3 Transform Knowledge
A. 2,3,1
B. 1,2,3
C. 3,1,2
D. 1,3,2
What process domain MOST requires skills such as Availability Management and Problem Management?
A. Monitor, Evaluate and Assess(MEA)
B. Deliver, Service and Support(DSS)
C. Evaluate, Direct and Monitor(EDM)
D. Align, Plan and Organize(APO)