Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

A. procurement_user

B. inventory_admin

C. itil

D. discovery_admin

E. asset

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

A. Mobile Asset Receiving

B. Mobile My Assets

C. Hardware Model Normalization

D. Hardware Asset Dashboard

E. Stockrooms

F. Asset and Model Records

G. Asset Inventory Audit

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom

B. The transfer order line is automatically placed in a state of Ready for fulfilment

C. A transfer order line task is automatically created to move the transfer order line from one stage to another

D. A transfer order line task is automatically created to validate enough stock exists

E. The asset(s) listed in the transfer order line are automatically readied for shipment

Which applications are required to perform a blind audit of your asset inventory?

A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

B. Hardware Asset Management (HAM) and Software Asset Management (SAM)

C. ITSM Asset Management and ServiceNow My Assets mobile app

D. ITSM Asset Management and ServiceNow Agent mobile app

E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app

An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

A. On order

B. In use

C. Awaiting delivery

D. Pending transfer

Any normalization that has occurred on a model can be reverted by using this feature.

A. Normalizations cannot be reverted

B. Rollback Normalization Business Rule

C. Undo Normalization Scheduled Job

D. Revert Normalization UI Action

Which is NOT considered an asset?

A. Websites

B. Switches

C. Routers

D. Buildings

E. Software entitlements

Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?

A. 110

B. 180

C. 63

D. 90

Which is NOT a component of a hardware asset's lifecycle?

A. Dispose

B. Request

C. Consume

D. Procure

E. Receive

When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?

A. Certificate of discharge

B. Certificate of decommission

C. Certificate of destruction

D. Certificate of disposal

E. Certificate of retirement