When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

A. Both tasks are automatically-reassigned

B. Both tasks are automatically assigned

C. A warning is displayed and dispatcher con rmation is required

D. The higher priority task is automatically reassigned

Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)

A. Problems

B. Skills

C. Locations

D. Time

E. Requests

F. Incidents

What is used to categorize different types of work for time reporting?

A. Time Cards

B. Rate Types

C. Rate Models

D. Rate Lines

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

A. Constraints are overridden and the task is assigned

B. The task is returned to the pending dispatch state

C. The task is set to the unassigned state

D. Constraints are presented to dispatcher for override confirmation

Which operational role is responsible for performing work onsite and reporting status?

A. wm_manager

B. wm_qualifier

C. wm_dispatcher

D. wm_agent

As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

A. Constraints

B. Task filers

C. Task ordering rules

D. Execution order

Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:

A. The parts scheduling plugin is activated

B. The part is available in the dispatcher's stockroom

C. The part is available in the agent's personal stockroom

D. The field agent has preferred stockrooms defined

As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)

A. Weighting

B. Matching criteria

C. Un-Assignment constraints

D. Ordering rules

E. Ranking method

As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

A. kb_feedback_task_metric

B. wm_agent_rating

C. com_feedback

D. asmt_metric

Dependencies can only be set for work order tasks in which state?

A. Approved

B. Draft

C. Waiting Approval

D. Qualified