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IBM Cloud & Smarter Infrastructure Support Provider Tools and Processes: C9560-023

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IBM Cloud & Smarter Infrastructure Support Provider Tools and Processes: C9560-023

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  • Vendor: IBM
  • Exam Code: C9560-023
  • Exam Name: IBM Cloud & Smarter Infrastructure Support Provider Tools and Processes
  • Certifications: IBM Certification
  • Total Questions: 56 Q&As
  • Updated on: Dec 16, 2024
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Free C9560-023 Exam Questions in PDF Format

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C9560-023 Online Practice Questions and Answers

Questions 1

The Site Technical Contact (STC) is responsible for support compliance for the end customers site. What are two additional responsibilities of the STC? (Choose two.)

A. Maintains authorizations to support-related web and tool access.

B. Approving nominations for access to ESR/SR on an individual basis.

C. Maintains authorizations to access Tivoli frequently asked questions.

D. Approving IBM Tivoli Support PMRs for escalation to the development team.

E. Approving IBM Tivoli Support engineers access to customer support tickets.

Show Answer

Questions 2

If an individual needs to search knowledge for several products in one step, how can this be done?

A. use the product selector dialog to select All

B. perform separate searches for each product

C. enter the keywords in for a search, without selecting a product

D. go to the search dialog for task types and select up to 5 products

Show Answer

Questions 3

What team has been created by IBM to manage Client Satisfaction issues, including complaint management, and duty manager requests?

A. Client Support Priority Operations

B. Customer Satisfaction Project Office

C. Customer Support Production and Operations

D. Complaints and Severe Production issues Operations

Show Answer More Questions

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