Which of the following Sterling Call Center business requirements CANNOT be implemented using the out of the box application?

A. Monitor orders for FTC compliance.

B. Schedule appointments for delivery items.

C. Initiate returns and refunds to customers immediately, if required.

D. Retrieve a WebSphere Commerce shopping cart from the Sterling Call Center.

A customer placed an order through the web, and calls the Customer Service Representative (CSR) to locate the nearest store for order pickup. The CSR navigates to "Alternate store pickup location search" in Sterling Call Center and updates the customer with the inventory availability and store details. Which two APIs are called from Sterling Call Center?

A. getSurroundingNodeList API to return a list of ship nodes

B. findInventory API to retrieve the inventory availability information

C. getInventorySupply API to retrieve the inventory availability information

D. getSupplyDetails API to obtain an inventory picture for an item on each node

E. determineRouting API to identify the stores closest to the customer's location

For item pricing, quantity tiers that have both absolute and percentage adjustments are defined in the price list. How will the price of the item be calculated?

A. Only absolute adjustment would be applied.

B. Only percentage adjustment would be applied.

C. First percentage adjustment, and then absolute adjustment would be applied.

D. First absolute adjustment, and then percentage adjustment would be applied.

Which of the following is a concept related to provided services and delivery services?

A. Resource pool

B. Naming service

C. Composite service

D. Resource hierarchy

A business has three distribution centers (DC) and 300 stores across the country. Some items are only available in stores. The business has the facility to move inventory from the stores to the DC, and vice versa. It takes one day to transfer inventory. The business has the following requirements: 1.Inventory should first ship from DC, then if necessary, from the stores (first considering stores closest to the Ship To Address). 2.The order should be fulfilled as long as inventory exists somewhere. 3.The business guarantees that (nonbackordered) items are shipped to the customer within three days of order creation. Which two of the following options can MOST EFFICIENTLY model this fulfillment requirement?

A. Create a region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from Distribution Group that includes all DC and All Stores

B. Create region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from All Nodes of Type "DC"-sequence 2 as Source from All Nodes of Type "Store"

C. Create region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from Distribution Group that includes all DC-sequence 2 as Source from Distribution Group that includes first priority group of stores-sequence 3 as Source from Distribution Group that includes second priority group of stores

D. Create region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from All Nodes of Type "DC"-sequence 2 as Source from All Nodes of Type "Store" within radius of 500 KM of Ship To Address-sequence 3 as Source from All Nodes of Type "Store" within radius of 1500 KM of Ship To Address

E. Create a region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from DC-sequence 2 as Source from All Nodes of Type "Store" within radius of 50 KM of Ship To Address-sequence 3 as Source from All Nodes of Type "Store" within radius of 100 KM of Ship To Address-sequence 4 as Source from All Nodes of Type "Store" within radius of 150 KM of Ship To Address-sequence 5 as Source from All Nodes of Type "Store" within radius of 200 KM of Ship To Address-sequence 6 as Source from All Nodes of Type "Store" within radius of 250 KM of Ship To Address- etc....

There are four nodes defined in Sterling Order Management, with the following distances from the ship-to address within a Distribution Group: Node1 - 30 miles Node2 - 40 miles Node3 - 60 miles Node4 - 75 miles All these have the resource capacity to deliver and install a product. While sourcing the order, the business wants the application to first consider the nodes within a 60 mile radius. If no resource capacity is found, it should then consider all the nodes in the Distribution Group regardless of the distance. How can this requirement be configured in the Sterling Distributed Order Management system?

A. Configure a scheduling rule to optimize the sourcing path based on the distance.

B. Configure sourcing rule based on expand to the next sourcing sequence to minimize number of shipments.

C. Configure sourcing rule based on shipping and delivery inventory window, and specify the radius on the order line.

D. Configure a sequence of sourcing rules based on the radius; the system will expand only those nodes in the Distribution Group whose distancefrom the ship-to location is within the set radius.

A customer pays for an order using a Credit Card and a Gift Card. The business requirement is to authorize Credit Cards, charge any Gift Cards presented, and provide an immediate response to the customer. Which of the following APIs can be used to implement this?

A. requestCollection

B. executeCollection

C. processOrderCollection

D. processOrderPayments

Which of the following configurations CANNOT be possible with the out of the box functions related to the authorization and settlement process?

A. Control the number of times an authorization can be used.

B. Specify the authorization that should be used for a specific settlement.

C. Raise a notification for an unused authorization X hours prior to expiration.

D. Determine whether an Authorization amount can exceed the Settlement amount.

The following configuration has been defined in Sterling Order Management:

Which two of the following statements are TRUE?

A. B1 and B2 can share catalog data.

B. Inventory created in the context of B1 can be used for B2 orders.

C. Configuration data modified by C1 is automatically reflected to B1 and B2.

D. Customers created in the context of B1 and B2 can be shared across enterprises.

E. Customers created in the context of B1 and B2 cannot be shared across enterprises.

Refer to the following image for details on ORDER number "Y10001"

A customer wants to return three quantities of an item to a business. The business requirement is that 50% of the shipping charge should be refunded for any partial return.

How can a solution designer model the refund upfront and monitor the receipt of goods?

A. Call repriceOrder API for the return order document type.

B. Implement YFSOrderRepricingUE for the return order document type.

C. Call getOrderPrice API and invoke YPMCalculateShippingCharge user exit at order level.

D. Out of the box configuration is available in Sterling Order Management.