Apple Device Support Exam (SUP-2024): APPLE-DEVICE-SUPPORT

Correct Answer: A

Explanation: Migration Assistant is a tool that allows you to transfer your data, apps, and settings from one Mac to another. To use Migration Assistant with two Macs, you need to have Wi-Fi turned on and the Macs must be near each other. You also need to update the software on both Macs, if possible, and turn off any antivirus, firewall, or VPN software that might interfere with the transfer. You can then launch Migration Assistant on both Macs and follow the onscreen instructions to select the source and destination Macs, choose the content to transfer, and start the migration process. References: Transfer to a new Mac with Migration Assistant - Apple Support, How to Use Migration Assistant to Move Files from One Mac to Another

Correct Answer: C

Explanation: According to the image you sent, the screen sharing service is disabled because the remote management service is turned on. You can't have both screen sharing and remote management on at the same time. Remote management allows you to perform more advanced tasks on another Mac, such as installing and configuring apps, helping remote users, and creating detailed reports. Screen sharing allows you to view and control another Mac's screen. To enable screen sharing, you need to turn off remote management first. You can do this by going to System Settings > General > Sharing and deselecting Remote Management. Then you can check the box next to Screen Sharing to turn it on. Alternatively, you can use Apple Remote Desktop, a commercial app that combines the features of screen sharing and remote management, and works with both Intel-based and Apple silicon Macs. References: Turn Mac screen sharing on or off - Apple Support, Mac screen sharing won't work? Disable it! Then turn it back on, Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support

Correct Answer: ABC

Explanation: According to the Apple Device Support Reference Materials, the three troubleshooting steps that you should try to resolve the issue of iPad not charging are: Force restart the iPad. This can help clear any software glitches that may prevent the iPad from recognizing the power source or charging properly12. The steps to force restart the iPad depend on whether it has a Home button or not1. Make sure that the device isn't too hot or too cold. Extreme temperatures can affect the battery performance and charging ability of the iPad13. The iPad should be kept within the acceptable operating temperatures of 0?to 35?C (32?to 95?F)3. Try charging with a different power adapter and cable. The power adapter and cable may be damaged or incompatible with the iPad, causing the charging issue14. It is recommended to use the original Apple power adapter and cable that came with the iPad, or other Apple-certified accessories4. The other two options, D and E, are not relevant or helpful for resolving the charging issue. Backing up the device and erasing all content and settings may be useful for other issues, such as storage or performance problems, but not for charging problems5. Enabling Optimized Battery Charging is a feature that helps extend the battery lifespan by reducing the time that the iPad spends fully charged. It does not affect the charging speed or ability of the iPad. References: 1: Fix issues with charging - Apple Support 2: iPad won't charge, Try these tips to fix it - Geeky Gadgets 3: iPad not charging: 6 solutions - 9to5Mac 4: How to fix an iPad that won't charge: 8 troubleshooting tips - Macworld 5: Erase all content and settings from iPad - Apple Support : About Optimized Battery Charging on your iPhone, iPad, and iPod touch - Apple Support