A contract instructor is preparing training materials for a corporate client. The corporate client has supplied standardized material, but wishes to tailor it for their particular needs. Which of the following steps would BEST address this situation?

A. Use the standardized material and supply the learners with supplemental visual aids,

B. Modify the standardized materials as necessary to suit the expectations of the corporate client.

C. Use the standardized material and explain how this material will be sufficient to meet their needs

D. Ask the corporate client to supplement the material after the class.

During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?

A. Give the learners a break then re-teach me topic

B. Administer a short quiz to see where the confusion is

C. Present a video clip of the topic in question

D. Ask general questions to check understanding

The MOST effective way for an instructor to demonstrate active listening is to:

A. Repeat the learner's question verbatim.

B. Display open body language to indicate interest.

C. StatE."So what I hear you asking is. . . "

D. Establish eye contact with the learner.

Which of the following is the BEST indicator that a learner is disinterested?

A. Yawning during learner lab exercise

B. Reading other material while a lecture is being given

C. Poor posture throughout the class

D. No eye contact during group discussions

During a lunch break, several learners state the classroom is too cold. Which of the following should the instructor do FIRST?

A. Survey the comfort level of the learners in the class.

B. Continue on with class and ask the learners to wear more layers the next day.

C. Assure the learners that the class will end on time, and that the temperature is not that extreme.

D. Contact the facilities manager for the class and ask that the temperature be adjusted.

An instructor has a learner in the class that is struggling with the subject matter being presented. The instructor notices the learner making facial expressions. Which of the following will MOST likely help the learner with the material?

A. Go to the learner privately and ask if there are any questions to clarify the material.

B. Ask the learner in front of the class why they do not understanding the material.

C. Make note of the learner's facial expressions, continuing on with discussing the topic to see if they later understand the subject.

D. Ask the learner to come forward and demonstrate the information that was just presented.

A spirited discussion begins among the learners, centered on the lecture topic. Which of the following should the instructor do?

A. Do nothing to allow for natural group dynamics

B. Correct learners who have differing opinions

C. Ask the learners to stop the discussion

D. Use active listening to manage the discussion

Which of the following instructional delivery methods will assist in easing the learners' comfort level during participatory activities? (Select TWO).

A. Group centered games

B. Board writing activities

C. Role playing

D. Learner-led discussions

E. Learner demonstrations

During the introduction to the course material, the trainer realizes that the students do not have the required prerequisite knowledge. Which of the following courses of action should the trainer take?

A. Inform the students they do not have the prerequisite knowledge and cancel the course.

B. Prepare supplemental materials to cover the prerequisite knowledge.

C. Spend the first day covering the prerequisite material and drop the last day's material from the class.

D. Let the client know the students will not be able to learn the material and the trainer should not be blamed.

Which of the following should a virtual trainer do during a synchronous training session if students report excessive noise?

A. Have the students turn their speaker volume down to reduce the noise level

B. Ensure all students have muted their microphones except when speaking in the session

C. Ensure that they are using a dedicated Internet connection for the training session

D. Increase the volume level for their microphone to enhance their lecture