When management selects an approach or set of actions to align assessed risks with the organization's risk appetite in the context of strategy and objectives, this is called:

A. Risk Assessment

B. Risk Response

C. Risk Analysis

D. Information and Communication

E. Monitoring

Statistical Process Control is used to measure:

A. Productivity

B. Variance in Processing

C. Compliance to Standards

D. Defect Rates

One of the tools used to analyze process improvement results is:

A. Developing measurement capability: Pie Charts

B. Analyzing results: Control Charts

C. Identifying advanced statistical techniques: QFD

D. Identifying data collection tools: Force Field Analysis

A "master list" of processes that support an organization in accomplishing its goals is known as a:

A. Process Map

B. Strategic Plan

C. Tactical Work Plan

D. Process Inventory

E. Audit List

What does 'C' stand for in PDCA cycle?

A. Correct

B. Check

C. Confirm

D. Continuous

A "task force" is a cross-functional group organized for a specific purpose. Task force management principles include:

A. Task force leader should be an expert in leading groups

B. Task force should be organized for multiple purposes

C. Task force needs a clear description of what is to be addressed

D. All of the above

E. A and C above

The quality gap for a software product would be considered:

A. The gap between the producer's view and the customer's view

B. The gap between the software developer's view and the tester's view

C. The gap between the software developer's view and the quality assurance group's view

D. The gap between the quality assurance group's view and the quality control group's view

E. The gap between the quality control group's view and internal audit's view

Which of the following question(s) is associated with the post-implementation review?

A. Is the quality what we wanted?

B. Did the process work?

C. Did buying a tool help improve the process?

D. Did automation help speed up the process?

E. All of the above

Which of the following is NOT a component of a workbench? (A workbench is a graphic representation of a process.)

A. Entrance Criteria (Inputs)

B. Exit Criteria (Deliverables)

C. Work Procedures

D. Check Procedures

E. Process Contract

In which company was the concept known as "Just in Time" first implemented?

A. Toyota

B. Motorola

C. Honda

D. Microsoft