Once you have your process established, there is no need to monitor how the process is performing.

A. True

B. False

Processes exist everywhere.

A. True

B. False

Enterprise Content Management (ECM) offers a systematic approach to help organizations manage this large volume of content.

A. True

B. False

______________ benefit an organization because they help to build a clear picture of what is expected.

A. Business rules

B. Business ethics

C. Business process

D. Business intelligence

Process improvement offers you an alternative approach for uncovering data about your process.

A. True

B. False

The "D" in the DMAIC model stands for "Decide."

A. True

B. False

_______________is the first step of Business Process Improvement model.

A. How to get the Customer

B. Where is the Customer

C. Know the Customer

D. Know the financial status of the Customer

A swimlane process map:

A. Distinguishes the responsibilities for steps within a process

B. Uses colored visual indicators to indicate progress

C. Lists tasks and deadlines

D. Provides real-time data on process efficiency

What is the job of the process owner?

A. Responsible for process design, process performance and development of the solution

B. Execution of project management for re-engineering

C. Development of the database design for the repository

D. Selection and procurement of BPM-tools

When should effective Change Management steps start?

A. In the phase of the introduction of the process

B. After the BPM project

C. With the BPM project initiation

D. When problems occur during the implementation