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VCE
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
A. Implement
B. Adopt
C. Use
D. Onboard
What is the customer success objective of a Quarterly Success Review?
A. Introduce new products and services.
B. Evaluate renewal contract.
C. Align work effort to outcomes.
D. Create a success plan.
DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place: