To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

A. SIP user account

B. IP Office user account

C. Active Directory Domain account

D. Windows user account

Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

A. ACCS and IP Office resides on a single VMware host server

B. Avaya Contact Center Select hardware appliance

C. IP Office 500V2 voice platform

D. Avaya Contact Center Select software appliance

E. Avaya Contact Center Select DVD

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com. When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

A. Verify SIP trunks are available for the ACCS integration.

B. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C. Administer the ACCS system SIP Domain to match the IP Office.

D. Change the IP Office SIP Domain to match the ACCS system.

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

Which CCMM tool provides this functionality?

A. The Multimedia Contact Manager

B. The CCMA

C. The E-mail Manager

D. The outbound campaign Management Tool

Which statement about the Avaya SIP Sleuth is true?

A. It is a pre-installed application found under Contact Center Common Utilities.

B. It is a separate downloadable application that runs on a local workstation PC.

C. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

D. It must be downloaded and run from the AMS element manager.

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

A. The skillset call is released and the agent goes Into After Call Work state.

B. The agent goes into a Walk Away state.

C. When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D. After releasing the call, the agent must go Ready before entering the After Call Work state.

Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

A. CCT

B. CCMS

C. CCMM

D. CCMA

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

A. Avaya Grep

B. System Status

C. IP Office Platform Manager

D. IP Office Manager

E. System Monitor

In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.

For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

A. ACCS CCMM Administrator

B. IP Office Configuration

C. ACCS CCMA Configuration

D. Orchestration Designer (OD)

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A. ACCS, Configuration component

B. ACCS, Contact Center Manager component

C. IP Office Web Manager

D. IP Office System Status