A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR ?AuthorizationService3.4.0.0.340003 - Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticatio nSystemException(LdapDAOClientImpl.java:116)

What is causing these error messages?

A. An LDAP connection issue was caused due to an incorrect LDAP parameter.

B. The session timed out due to a browser issue.

C. The Multimedia Cache database is unable to connect.

D. SMGR is not authorizing Agent to login.

Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)

A. Uninstall the UCAStoreService, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.

B. Uninstall UCAStoreService, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.

C. Ensure that the UCAStoreService is installed on the Avaya Oceana Cluster1.

D. Ensure that the UCAStoreService is not installed on the Avaya Oceana Cluster1.

When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)

A. Backup Avaya Control Manager DB

B. Backup Omnichannel Cache DB

C. Backup Avaya Aura® Session Manager

D. Backup UCAStoreService

E. Backup Cluster#1 Snap-in's SVAR files

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.

During the integration the customer finds the following message while checking the AES DMCC log files:

Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/

aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING -Authentication failed:

clientID=XML Encrypted:

192.168.1.100:25067, user=csc

After reviewing the error message, which action will fix the customer's problem?

A. Match the correct CSC user password in AES and CSC service

B. Reboot the AES server and re-deploy CSC service

C. Redeploy CSC Service and reboot Oceana Cluster1

D. Change the CSC user password in AES server and reboot AES

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).

Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

A. Run deploy-service -lv on the BreezeTM server

B. Check the service install status on cluster Administrator page in SMGR

C. Look at the Oceana Monitor page.

D. Look at the Event Log in System Manager

E. Check the status of cluster1 in SMGR.

A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.

Which action can the engineer take to quickly file all the ERROR messages in the log files?

A. Add a custom filter type error, and then add this filter in selection criteria.

B. Set the login level to FINE to see error messages.

C. By default all the errors are high-lighted in Kibana.

D. Under Filters, choose the level, and then select Add Filter Error.

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® it is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.

What should be analyzed from Avaya Oceana® to check the incoming calls to Avaya Oceana® from the Avaya Aura® stack?

A. CallServerConnector

B. UCM-PU

C. UCMServices

D. UCMDataCollector

Consider the log messages:

`RequestId':'SWQtNzA2d2pSRm03zGtfQUtzUFFtdw==_','RouteRequestId':'0830cf65-1aaf-48a3-8a2f44850be19f82','WorkflowType':'ROUTE_CONTACT_SMS','SourceName':'OCP ShortMessageService','CallbackIp':'135.122.106.229','ContactId':'ME1NsN4QI6isb73z~mPyA','ChannelType':'ShortMessageService','Reason':'400 Bad Request. Space could not be resolved `,'WorkRequestId':'Id- 706wjRFm7dk_AKsPQmw'}[

Which provider type is being handled in these log messages?

A. OCP Chat Provider

B. OCP Social Provider

C. OCP Email Provider

D. OCP SMS Provider

Which three parameters are associated to a work request inside the Avaya Oceana® solution? (Choose three.)

A. Customer ID

B. WorkRequestId

C. Agent ID

D. Attributes

E. WorkFlowType

For providing a treatment similar to an Experience Portal, which VDN is required in Communication Manager?

A. Transfer VDN

B. Ingress VDN

C. SelfService VDN

D. Routing VDN