Refer to the exhibit.

What are three reasons for turning on "Net Redir" = y? (Choose three.)

A. Network Call Deflection does not use ISDN messaging.

B. It supports route-to number ~rl23658888.

C. It increases trunk usage and costs.

D. It supports Network Call Transfer.

E. It decreases trunk usage and costs.

A call center has four agents:

Agent 1 has experience with Sales and French.

Agent 2 has experience with Sales and English.

Agent 3 has experience with Support and English.

Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring

sales assistance in English and a second call comes looking for Sales in French.

Which agent is still available for calls when the call center is using Best Service Routing and the next call

requires French?

A. Agent 1

B. Agent 2

C. Agent 3

D. Agent 4

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A. 1 status poll VDN and 1 interflow VDN

B. 1 status poll VDN and 2 interflow VDN

C. 2 status poll VDN and 2 Interflow VDN

D. 3 Status poll VDN and 2 Interflow VDN

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient

manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of

which site is deemed "best".

Which licensed feature must be activated to accomplish this?

A. BSR Usage Allocation Enhancements

B. ISDN/SIP Network Call Redirection

C. VDN Return Destination

D. BSR Local Treatment for IP and ISDN

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

A. Interflow, Outflow, and 1st Available

B. Primary, Status poll, and Outflow

C. Status poll, Interflow, and 1st available

D. Primary, Status poll, and Interflow

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

A. Reserve Agents

B. Weighted Advance Time

C. Dynamic Queue Position

D. Greatest Need

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

A. TTrace Server

B. TTrace Console

C. TTrace Config

D. TTrace Log2Zip

A customer reports that they received the message `Tserver Link Up'. What should you advise them to do?

A. Connect the Tserver to establish the link between the Tserver and the Communication Manager

B. Check that the Tserver details are correct and AES Server is running

C. Check the License Director configuration and ensure that the service is running

D. Nothing. This is just a message indicating the specified link is established

When deploying a virtual environment, you should configure the applications in a specific order. Which option provides the best order to verify the virtual environment?

A. Application Enablement Services, Call Center Elite Multichannel, SQL database

B. Avaya WebLM, Communication Manager, SQL database

C. Call Center Elite Multichannel, Avaya WebLM, SQL database

D. SQL database, Communication Manager, Avaya WebLM

When deploying virtual environments, what factors should you consider for your virtual server?

A. Configure resources where the virtual appliances are on the same host if possible

B. Configure resources on as many separate partitions as possible

C. Configure resources for traffic or performance for an average day

D. Configure resources in a way that you can monitor their performance regularly