A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.

Which statement is true about this scenario?

A. BCMS has all the functions Call Management System (CMS) supports but with less capacity.

B. BCMS generates Split Reports and not Skills Reports.

C. BCMS does not support all Call Center Elite features.

D. BCMS is only offered for customers with a Basic Call Center package.

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

A. AUX State Codes

B. Authorization Codes

C. Call Work Codes

D. Reason Codes

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A. System-Parameters Security

B. Special System Parameters

C. System-Parameters Customer-Options

D. Feature-Related System Parameters

Which property of the SET command makes the command unique when dealing with variables?

A. The SET command reassigns variables to new values during the process of a vector.

B. The SET command allows variables to be manipulated using arithmetic and string operators.

C. The SET command allows a group of variables to follow a specific pattern.

D. The SET command allows you to place calls in a particular queue.

A customer wants to configure their call center for emergencies.

Which action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

A. Set of a feature access code that detects a power outage and reroutes calls automatically

B. Set a vector directory number with a collect-type variable.

C. Set a value variable and change the value assigned using a feature access code.

D. Set a trunk group and change the trunk number using a variable.

Which three items are components of Communication Manager? (Choose three.)

A. endpoints

B. gateways

C. sessions

D. trunks

E. desktops

What are three capabilities of Avaya Aura?Media Server? (Choose three.)

A. High Availability

B. TDM interfaces for digital and analog stations and trunks

C. Virtualization

D. Can be shared with multiple CM's

E. Has the capacity of up to 1000 AAMS

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

A. Station Form

B. Agent LoginID Form

C. Hunt Group Form

D. Feature-Related System-Parameters Form

If an agent has the skills to handle one call:

Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15

Under the skill level handling preference, which of the calls will the agent handle first?

A. Call 1

B. Call 2

C. Call 3

D. Call 4

Which two statements describe why the agent's state would be designated as `OTHER' in a non-EAS environment? (Choose two.)

A. The agents are on calls from another split.

B. The agents are on outgoing calls.

C. The agents are dialing a number to place a call or activate a feature.

D. An ACD call is ringing at their telephone.

E. The agents have pressed their aux work button.