Avaya Aura Core Components Support Certified Exam: 72201X

When submitting a package of information to Avaya Support for a case, which file format is used for a trace taken using Wireshark?

A. wshark

B. pcapng

C. zip

D. gif

E. None of the above

You are preparing to enable EASG to provide Avaya Services local and remote access for performing support and system optimization.

What are the three methods to enable EASG during the implementation? (Choose three.)

A. During the OVA deployment

B. Using the CLI command EASGManage after deployment

C. Open a ticket to Avaya services and request to enable it

D. Using SMGR web GUI, check the "Enable EASG" check box on the desired component in the Inventory/Manage Elements screen

E. Using the SDM after the deployment

F. Using SSH to access Avaya servers

A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Session Manager (SM).

After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.

If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?

A. PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).

B. PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).

C. PPM is downloaded to Avaya Aura Session Manager (SM) from CM.

D. PPM is downloaded to the Remote Worker telephone from CM.

E. None of the above.