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Unified Contact Center Enterprise Implementation(UCCEI): 642-242

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Unified Contact Center Enterprise Implementation(UCCEI): 642-242

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  • Vendor: Cisco
  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Certifications: Cisco Certifications
  • Total Questions: 84 Q&As
  • Updated on: Dec 26, 2024
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Free 642-242 Exam Questions in PDF Format

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642-242 Online Practice Questions and Answers

Questions 1

Which two options must be installed and configured for the Cisco ICM Central Controller to be active? (Choose two.)

A. ICM Logger / Database server

B. WebView server

C. Application Gateway

D. Historical Database Server

E. ICM Call Router A

F. Peripheral Gateway

Show Answer

Questions 2

Which steps are used to configure a calling search space in the Cisco Unified Communications Manager 6.1?

A. call routing, dial rules, application dial rules

B. call routing, class of control

C. device, device settings

D. device, remote destination

Show Answer

Questions 3

The Cisco Unified ICM Call Tracer tool allows ICM script developers to simulate calls in routing scripts for testing purposes.

Given this script and Call Tracer output, what can you conclude?

A. There were no agents logged into Skill Group 1.

B. There were no agents in Skill Group 1 in the Available state.

C. There was no default label defined for this dialed number (EXAM_2).

D. This is not a valid script and would not produce a route.

Show Answer More Questions

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