In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?

A. Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.

B. The PG private network may be shared with any other private connections--PGs or Call Routers/ Loggers.

C. The PG may use the highly available WAN connection between the sites (visible network) for all traffic-- visible and private.

D. The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.

When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?

A. Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.

B. Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.

C. Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.

D. Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.

Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

A. 9971

B. 8961

C. 6921

D. 7970

E. IP Communicator 8.0(x)

Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A. 9951

B. 8961

C. 6941

D. 7940

E. 7912

In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A. The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.

B. The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.

C. The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.

D. All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.

When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is true?

A. The SIP Dialer requires two MR PIMs for duplex SIP dialers.

B. The SIP Dialer scales to 60 calls per second per dialer.

C. The SIP Dialer uses Cisco Unified Communications Manager routing and dial plans for outbound call routing.

D. The SIP Dialer engages the agent peripheral gateway for each outbound call.

Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

A. Bucket_Intervals Table

B. Campaign Table

C. Dialer_Detail Table

D. Master_Script Table

E. Peripheral_Monitor Table

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)

A. The Call Router Side B will stay active, while the Call Router Side A will go idle.

B. The Call Router Side A will stay active, while Call Router Side B will go idle.

C. There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.

D. Both sides will go active.

E. The system will operate as it did prior to failure.

Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

A. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

B. An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

C. An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

D. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A. Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop

B. Cisco Unified Contact Center Enterprise Cisco Agent Desktop

C. Cisco Unified Contact Center Enterprise Siebel CRM Connector

D. Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition