A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?

A. The software installation stops the problem and must be corrected before proceeding

B. The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed

C. The software installation stops and the PVI check utility must be rerun until all warnings are cleared

D. The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the

What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

A. E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS

B. E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS

C. CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS

D. CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS

A technician needs to install Avaya Aura Contact Center Communication Control Toolkit (CCT) in a standalone application on a customer supplied server that has 4GB RAM installed. Which action should be taken?

A. Accept the server because the RAM provided meets the recommended minimum

B. Inform the customer that the minimum recommended RAM for this installation is 6 GB

C. Inform the customer that the minimum recommended RAM for this installation is 8 GB

D. Use the Capacity Assessment Tool (Cap Tool) to verify that the 4GB RAM provided with the server meets the contact center capacity requirements

You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?

A. CCMS

B. CCT

C. CCMM

D. CCMA

A customer has multiple Contact Center Manager Server (CCMS) servers which arefinetworked and operate as a single distributed contact center. Which component manages the Network Skill-based Routing configuration and communication between the servers?

A. Network Contact Center

B. Network Capacity Center

C. Network Control Center

D. Network Communication Center

Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?

A. Multimedia

B. Contact Center Management

C. Access and Partition Management

D. Configuration

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

A. http:///agentdesktop where is the server name or IP address of the Contact Center Manager Administration server

B. http:///agentdesktop where is the server name or IP address of the Contact Center Multimedia server

C. http:///agentdesktop where is the server name or IP address of the Communication Control Toolkit server

D. http://support.avaya.com Web site

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

A. Address book

B. Voting buttons

C. Expires after setting

D. Suggested responses

E. Autosignature

You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?

A. Avaya Secure Control Link

B. Avaya Remote Access Link

C. Avaya Remote Connection Link

D. Avaya Secure Access Link

What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft's .NET framework?

A. Click Once Deployment technology

B. A URL installation

C. A web browser installation

D. An application installation