Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

A. customer voice portal

B. social miner

C. ICM router, logger, admin workstation

D. call manager

E. CTI server

What are two considerations when installing Web Servers? (Choose two.)

A. The web server can be installed outside the firewall.

B. Web server components should be installed on a separate VM.

C. Web server components should always be installed along with the application server.

D. Web server is not mandatory and is optional.

E. The web server cannot be separated from its corresponding application servers across a firewall.

Which feature is unable to be deleted or made inactive?

A. Enterprise Chat and Email

B. Unified CCE

C. Exception Queue

D. Supervisory Queues

What are three reasons aliases cannot be deleted? (Choose three.)

A. It is used in an inbound workflow.

B. It is configured as the default alias.

C. It is associated with the users.

D. It is associated with a retriever instance.

E. It is associated with a queue.

F. It ts associated with the mail server.

What is the priority sequence for activities?

A. delayed callback, chat, email

B. email, chat, delayed callback

C. delayed callback, email, chat

D. chat, email, delayed callback

What connects to the Media routing peripheral gateway of ICM to the ECE server?

A. web server

B. services server

C. application server

D. message server

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

A. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

B. SSO allows administrators to check the status of agent and supervisor performance.

C. SSO is not enabled by default; configuration is necessary.

D. SSO allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

E. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

What is the default value for the email media class set by the installer?

A. Email_media_class

B. Email_ECE

C. ECE_Email

D. Cisco_email

Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

A. Adjust the start time and end time for all shifts.

B. Delete the existing shift label before creating a new one for daylight saving time.

C. Change the timezone at the user group level.

D. Change the timezone at the system partition level.

E. Change the timezone at the department level.

Which mode must be used for Always On Availability Group clustering?

A. Mixed mode

B. Directory Connection

C. Windows Authentication

D. SQL Authentication