A customer inquires about deploying Avaya IP Office™ for between 2000-3000 users. What edition would you recommend?

A. Server Edition

B. Essential Edition

C. Basic Edition

D. Preferred Edition

E. IP Office™ Select

Which of the following Avaya IP Office™ editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and resiliency? (Choose two.)

A. Preferred Edition

B. Basic Edition

C. IP Office™ Select

D. Essential Edition

E. Server Edition

Which of the following are features of IP Office Support Services (IPOSS)? (Choose two.)

A. IPOSS includes remote diagnostic capabilities.

B. Avaya IP Office™ cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.

C. IPOSS can be sold under wholesale and co-delivery models.

D. Default coverage hours for IPOSS are 365x24.

E. IPOSS includes major software upgrades, updates and patches.

A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse. Which of the following products will satisfy that need? (Choose two.)

A. Avaya J139 desk phones

B. Avaya Conference Phones

C. Avaya IP Office™

D. Avaya Aura®

E. Avaya WebRTC soft clients

What is the currently correct brand name for the Avaya audio/video/web cloud-based software that works with Avaya IP Office™?

A. Avaya OneCloud™ UCaaS

B. Avaya Equinox™

C. Avaya Spaces™

D. Avaya Personal Edition

You are proposing Avaya IP Office™ to a regional provider of business telephony as a service. Which of the following features should you highlight, as it could help them monitor 3000 systems?

A. IP Office Media Manager

B. Avaya Call Reporting

C. Simplified Web Self-Administration

D. Cloud Operations Manager

E. Avaya Spaces™

Before you can ask any questions, a prospective customer contact says, “Look, my job is to replace an obsolete phone system for the least possible cost.” Which of the following feature sets will your proposal emphasize?

A. Call Handling

B. Savings

C. Productivity

D. Mobility

E. Multi-channel

A prospective customer contact says, “Around here, profitability is everything.” Which of the following is the best response, in terms of advancing the conversation?

A. Never fear, Avaya IP Office™ ensures the profitability of your business!

B. How do you define profitability?

C. Are you looking for ways to make employees more productive?

D. We can always find a way to squeeze a little more profit out of a deal.

E. What's your budget, to make our solution profitable?

You have a midsized customer who currently has an IP Office™ solution. They tell you that they are interested in quickly adding contact center functionality, including skills-based routing, call recording, and email or chat capabilities, with agent and supervisor interfaces including real time and historical reporting tools. Which offer would best meet their needs?

A. Avaya Spaces™

B. Avaya Contact Center Select

C. Avaya Mobile Identity

D. Avaya Mobile Experience

Avaya Contact Center Select enables agents to handle voice and multiple digital contacts simultaneously, which _____________________ .

A. Decreases customer satisfaction

B. Lowers total cost of ownership (TCO)

C. Improves productivity

D. Speeds time-to-market