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Avaya Aura Call Center Elite & Elite Multichannel Solution Design: 33820X
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Free 33820X Exam Questions in PDF Format
Related ACDS-3382 Exams
33820X Online Practice Questions and Answers
Questions 1
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
A. 15,000
B. 10,000
C. 5000
D. 12,000
Questions 2
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
A. Public
B. Private
C. Hybrid
D. CPaaS
Questions 3
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
A. Customer Feedback
B. Speech/Voice Analytics
C. Quality Monitoring
D. Workforce Management
E. Desktop and Process Analytics
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