The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura.

The Agent for Preview and Progressive Outbound Is bundled with which package?

A. AACC 7 Outbound ASIPP package

B. AACC 7 Resilience (High Availability) ASIPP package

C. AACC Multimedia ASIPP package

D. AACC 7 Base System and Voice ASIPP package

A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)

A. Uncertainty

B. Fear

C. Doubt

D. Anxiety

E. Worry

The CEO of a service company wants context rich information that Is Important for better customer experience.

Which development platform allows customers to add new capabilities to their solution?

A. Avaya BreezeTM

B. Avaya Experience Portal Platform

C. Avaya Performance Applications Platform

D. Avaya Applications Platform

AACC interoperates with which two different Avaya applications? (Choose two.)

A. Avaya Work Force Optimization Select

B. Interaction Center

C. Proactive Outreach Manager

D. Call Back Automated

Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint. Which statement about AACC Voice Contact is true?

A. It Is anchored In the Media Processing Platform.

B. It Is anchored In the G450.

C. It Is anchored In the Media Server.

D. It Is anchored in the Session Manager.

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

A. Voice Mail

B. Instant Messaging

C. Short Message Service

D. Web Communication

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura Contact Center.

Which application will meet the customer's requirements?

A. Avaya Control Manager

B. Avaya one-X Agent Desktop

C. Avaya Agent Desktop

D. Avaya Contact Center Orchestration Designer

A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

A. Engaging customers on their terms

B. Customers initiating calls into the Contact Center by telephone only

C. Evolution of the Contact Center agent

D. Contact Center data gathered from generic reports only

Which three attributes describe the right context of a customer journey experience? (Choose three.)

A. Specific Report focused

B. Single Channel driven

C. Seamless

D. Personalized

E. Intelligent

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

A. Co-browse Snap-In

B. Multimedia Messaging

C. Messaging (AAM)

D. Context Store Snap-In