Avaya Aura Contact Center Administration: 3312

Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?

A. The user would not be able to access the Audit Trail from the Launchpad.

B. The user would not be able to acquire Control Directory Numbers (CDN).

C. The user would not be able to create new administrative users.

D. The user would not be able to configure new agents.

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A. Assign the "#" as a call variable.

B. Use the Terminating Character (termchar) configuration entry to set the value.

C. The terminating character is always "#".

D. Add an extra number to the Number of Digits value.

A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class option would be used to accomplish this task?

A. Call Force Delay

B. Return to Queue

C. After Call Break for N seconds

D. Put DN on hold to answer call