A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop's display needs to be replaced. Which of the following is the NEXT step the technician should perform?

A. Identify the problem that caused the display to fail.

B. Establish a theory of the probable cause.

C. Verify full system functionality and implement preventive measures.

D. Establish an action plan to resolve the problem.

A technician is working on a consumer computer that has multiple virus infections. The end user states that all of their data documents are stored on a backup drive. Which of the following methods are commonly available to do a clean install and return the computer back to factory condition? (Select TWO).

A. Upgrade installation disc

B. Repair installation

C. Factory recovery partition

D. OS installation disc

E. Remote network installation

When issuing user permissions for job functions, an administrator should assign:

A. Permissions based on employee's role.

B. Them to the Power User role on the machine.

C. Permissions based on employee's seniority.

D. Them to the Administrator role on the machine.

A technician needs to verify that a user's computer can connect to a particular server using TCP/IP. Which of the following commands should the technician run?

A. MSCONFIG

B. IPCONFIG

C. NET USE

D. PING

A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?

A. Document finding, actions, and outcomes

B. Identify the problem

C. Establish a theory

D. Establish a plan of action to resolve the problem

Which of the following Windows 7 versions comes with the LARGEST number of multimedia features?

A. Enterprise

B. Home Premium

C. Professional

D. Starter

A user is attempting to use Remote Desktop to connect to a server but is getting an error message.

Which of the following tools should be used to verify that the server is powered on and connected to the network?

A. PING

B. NSLOOKUP

C. MSTSC

D. SFC

What is a possible symptom of a damaged video display?

A. Disconnected punchdown

B. Low RF signal

C. Dead pixel

D. Computer repeatedly boots to Safe Mode

A customer calls and states when they are typing on their keyboard certain letters consistently display numbers instead of letters. Which of the following is the cause of the issue?

A. Bluetooth keyboard did not pair properly

B. Scroll lock is on

C. Num lock is on

D. Keyboard connector is coming loose

An administrator has advised against providing any information over the phone as a way to prevent against which of the following threats?

A. Session hijacking

B. Social engineering

C. Man-in-the-middle

D. Shoulder surfing